Frequently asked questions

Elite Medical Suites provides a comprehensive clinic setup to practitioners of various disciplines, removing the operational and financial challenges of starting a clinic. Our point-of-care clinic lets practitioners represent their practice with a professional setup. More than just a workplace, it's a community of healthcare professionals — with modern technology, flexible workspaces, and an atmosphere that encourages creativity, collaboration, and growth.

Yes — workspaces are fully furnished with exam and consultation rooms, basic medical supplies, and modern office furniture so providers can focus solely on their patients.

Members have 24/7 facility access, shared spaces, a provider lounge, breakroom, mail and packages, plus a curated list of exclusive membership benefits supporting business, productivity, and marketing. See our full Amenities page for the complete list of what's included with membership.

There are approximately 100 parking spots in the Corporate Center, available first come, first served. Elite Medical Suites also provides covered, reserved parking spots for members that lead directly to the provider/member 24/7 access door entrance.

No extra fees for: common area maintenance, real estate taxes, utilities, janitorial services, WiFi, use of facility furniture and equipment, and basic medical supplies stocked in the rooms. Sharps and medical waste disposal are also provided.

No. Elite MedSuites offers an all-inclusive membership package with one monthly fee.

We don't provide call answering, since the facility is shared by multiple practices. We recommend a virtual assistant or answering service — EMS is an excellent resource for virtual assistant services.

No. You're never required to book. Several members use our office only for business purposes like mail and deliveries. Bookings have a one-hour minimum, then 30-minute increments.

Yes. Members can book Medical Assistant (MA) services as needed, plus Virtual Assistant services for business setup, admin support, EHR setup, billing, and more. Contact our team for a quote.

Book a self-guided tour, or sign up directly through our membership portal to get started.

Once your membership is active, you'll receive login details for the Elite Medical Suites member portal. From there you can book rooms, manage your account, and tap into community resources. A Member Login link is also available at the bottom left corner of our website — and if you ever have trouble getting in, our member support team can help.

Yes. The membership portal is available as a mobile app, so you can book rooms, use mobile and keycard access, receive arrival notifications, and manage your account right from your phone.

Log in to the member portal or mobile app, choose your date, time, and room, and confirm. Availability is shown in real time, and bookings start with a one-hour minimum and then run in 30-minute increments.

The portal is your home base for everyday tasks — booking and adjusting room reservations, viewing invoices and payment history, updating your information, and keeping up with EMS announcements and the provider community.

Use the password-reset link on the member portal login screen to set a new password. If you still can't get in or need your account unlocked, contact our member support team (Mon–Fri, 8AM–5PM PST) and we'll help you regain access.

No. You keep 100% of your billings. We charge for clinic space and services — never a share of your revenue.

A refundable security deposit is required: $300 for basic monthly memberships, $1,000 for full-time/exclusive room plans. Both are fully refundable at the end of your stay, subject to timely payments and no excessive damage.

Hourly or part-time plans: end anytime with one month's notice — never locked in beyond a month. Full-time exclusive rooms: 12-month initial term plus a 3-month notice period.

Yes. Lockers are provided for small equipment and supplies, lockable refrigerated storage for medications, and larger equipment may be stored subject to approval and availability.

Yes. EMS displays a full-screen practice profile on the waiting room TV, members can place cards and brochures in designated areas, member profiles are added to our website, and networking events are held periodically.

On hourly plans, you choose from any available room at booking — the same room isn't guaranteed. Only full-time exclusive room plans guarantee the same room.

Yes, subject to availability.

No. Elite Medical Suites is not a traditional lease — it's a flexible, membership-based medical coworking space where providers access fully equipped clinic rooms as needed.

Late fees apply after 5 days past due. Facility access may be suspended if payment isn't received within 10 days.

Only full-time Private Suite members may personalize rooms, with EMS approval. Permanent changes aren't allowed.

EMS uses a self-check-in model with a virtual receptionist and kiosk. Patients check in digitally on arrival and providers are notified — maintaining privacy, efficiency, and a low-traffic clinical environment.

No strict minimum — same-day bookings are possible based on availability. Book ahead for preferred times. A 6-hour cancellation window applies.

Members avoid long-term leases and high fixed expenses — saving on rent, staffing, utilities, and equipment by paying only for the space and time used. Often reducing overhead by 60% or more versus traditional leases.

Many members register at the location where they actually see patients, and you're welcome to use your EMS suite address for credentialing and registration purposes. Because DEA registration is location-specific and depends on how you handle controlled substances, we recommend confirming the details with the DEA and your own compliance advisor before you register. You remain responsible for ensuring your registration accurately reflects your practice.

It depends on how you use the space. The DEA generally ties a registration to each location where a practitioner stores, administers, or dispenses controlled substances. If you only see patients and write prescriptions without keeping controlled substances on-site, the requirements can differ. Because these rules are nuanced and can change, please verify your specific situation directly with the DEA and your compliance counsel — EMS does not provide legal or regulatory determinations.

Our exam and consultation rooms are shared, flexible spaces, so storing or administering controlled substances is subject to facility policy and applicable DEA requirements. If your practice involves either, please coordinate with our team in advance and confirm the requirements with the DEA so we can determine what's possible within your membership.

Yes. Each provider is responsible for carrying their own professional liability (malpractice) and any applicable business insurance, just as you would in any practice setting. Elite Medical Suites provides the space and facility; your clinical practice and coverage remain your own.

Exam and consultation rooms are private and used by one provider at a time, the facility network is firewalled and secure, and digital self-check-in keeps the waiting area low-traffic and discreet. As the treating provider, you remain responsible for your own HIPAA compliance and patient records.

Yes. Janitorial service keeps the facility clean, and a short buffer between reservations allows for smooth transitions. Members are also asked to leave rooms tidy and ready for the next provider.

Elite Medical Suites welcomes a wide range of licensed medical and wellness professionals — physicians, nurse practitioners, therapists, chiropractors, aesthetic and wellness providers, and more. If you're unsure whether your practice is a fit, just ask our team.

Yes. You can add a provider or staff member from your practice to a room booking so they have access for that reserved time, and Medical Assistant services are also available to book as needed.

Members have 24/7 secure keycard access to the facility and their booked rooms. Member Support, for account or billing questions, is available Monday–Friday, 8AM–5PM PST.

Yes. You can move between hourly, part-time, and full-time plans as your practice grows — see Plans & Pricing to compare tiers, then contact our team to adjust your membership. We'll walk you through any change in commitment term before you switch.

No. Room booking hours included with Premier, Signature, and Platinum plans reset each month and don't carry over — additional hours beyond your plan can always be booked at the standard rate.

Virtual Membership gives providers a professional business address, mail handling, and credentialing support without booking physical exam rooms — ideal for telehealth-only practices or providers testing a new market before committing to in-person space. Visit our Virtual Membership page for details.

Yes. Providers are welcome to conduct virtual visits from a booked room, taking advantage of our private, professional environment and secure Wi-Fi.

Rooms come with standard exam furnishings and basic medical supplies. Specialized equipment for your specialty — ultrasound, laser, and similar devices — is generally brought by the provider; reach out to our team if you'd like to discuss storage or equipment arrangements.

Yes. You're welcome to bring additional staff, a chaperone, or a translator to assist during a booked appointment.

Elite Medical Suites operates on a booking-based model, so patients should have a scheduled appointment with their provider. Walk-ins aren't accepted at the facility level, though individual providers may set their own scheduling policies.

Group and multi-provider practices are welcome — each provider can be added to bookings under your account. Contact our team to set up the right plan for your practice size.

Notice periods depend on your plan: hourly and part-time memberships require one month's written notice, while full-time private suites require 3 months' notice after the initial 12-month term. Contact Member Support to begin the cancellation process.

Yes. Book a self-guided tour, or contact our team to schedule a guided walkthrough of the facility.

Mail and package handling ends when your membership ends. We recommend updating your registered address with any relevant agencies, insurers, and vendors before your cancellation date.